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This page sets out the terms that govern your account with plus333 — how we handle your data, where this policy applies, and what steps you can take if something needs correcting. Access to plus333 depends on local law and is available only where permitted in your region.
plus333 operates under a policy framework that places your account controls at the centre of every interaction. When you open an account, you agree to a set of terms that define how we collect, store and use the information you provide during registration and while your account is active. These terms also govern how your wallet transactions — including GCash top-ups, Maya transfers and any linked payment activity — are recorded and retained within your account history. We do not share your personal account data with unrelated third parties. Information collected during account verification is held only for the period necessary to fulfil our legal and operational obligations, after which it is removed from active records in line with our retention schedule. Where local law in the Philippines requires us to hold certain records for a minimum period, we follow that requirement strictly. All policy documents accessible through your account dashboard reflect the current version in force. If we update a policy, the revised version takes effect from the date shown at the top of that document. Continued use of your account after an update constitutes acceptance of the revised terms. If you have questions about any clause, reach out through the support paths listed on this page before continuing.
Not everything connected to your experience falls under the same policy scope. Understanding which areas this document governs — and which are handled separately — helps you direct any question to the right place without delay.
This policy governs how your account credentials, login activity and session history are stored and protected. Any change to your registered email, mobile number or verification documents is subject to the procedures described here and visible inside your account settings.
Deposits and withdrawals processed through GCash, Maya or GrabPay are recorded in your account transaction history. The legal terms for those records — including how long we keep them and how you can request a copy — fall within this policy's scope.
Game content supplied by studios such as Habanero, CQ9 and JDB is governed by each studio's own licence terms with plus333, not by this user-facing policy. We carry their titles in the lobby; their individual game rules and mechanics sit outside this document.
External payment providers like GCash and Maya operate under their own privacy and service terms once a transaction leaves the plus333 wallet. We are not responsible for how those providers handle data on their side of the transaction.
You have concrete actions available to you at any point while your account is active. Reviewing your records, correcting details and raising a policy question are all steps you can initiate directly — no waiting period applies to a request you submit through the correct channel. To review your transaction history, log in and navigate to the wallet section of your account dashboard. GCash and Maya deposit records are listed there with timestamps and amounts as processed. If you spot an error in your registered personal details — such as a name spelling or contact number — submit a correction request through account support with the relevant documentation attached. We aim to process straightforward corrections promptly once verification is complete. For policy questions that go beyond standard account help, the legal contact path listed in the support section below is the correct route.
Your full transaction history is available in the wallet section after login. GCash, Maya and GrabPay activity is logged with dates and amounts so you can verify every movement against your own records.
Submit a correction request through account support if your registered name, mobile number or email needs updating. Attach the relevant identification document so the verification step can be completed without back-and-forth delay.
If a clause in any policy document is unclear, contact us through the legal support path listed below. We respond to policy questions separately from general account queries so the right team handles your concern.
Where local law permits, you may request removal of personal data no longer needed for active account obligations. Submit the request in writing through the contact details in the support section; we confirm receipt and advise on the applicable retention rules.
Policy and account questions are handled through separate contact paths to make sure your concern reaches the team that can act on it. Choose the route that matches your question type and have your account details ready when you reach out.
Open the live chat icon from any page while logged in. This route handles account access issues, wallet queries involving GCash or Maya, and general policy clarifications in real time.
For formal policy questions, data correction requests or removal requests, use the legal email address shown in your account's help section after login. Written responses are provided for all formal requests.
The help centre inside your account dashboard carries policy documents, transaction record steps and correction request forms. Check there first — many policy questions are answered without needing to contact support directly.
The following areas reflect how plus333 manages the obligations this policy creates. Each point describes a practice you can verify through your account or by contacting support directly.
Account and transaction data is held for the period required by applicable law in the Philippines. When retention is no longer required, data is removed from active systems. The current retention schedule is available on request through the legal contact path.
We use session cookies to keep your account active while you browse. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features — including your wallet dashboard — function during a session.
Your account credentials are stored with encryption. We do not store GCash or Maya account numbers on our side after a transaction is processed — those are handled by the respective payment provider under their own security framework.
When a policy document changes, the updated version is posted to your account dashboard with a revision date. We do not rely solely on email notification — the current version is always accessible after login so you can check it at any time.
These questions cover the situations that come up most often when an account holder reviews the legal terms. If your question is not here, use the contact paths in the support section above.
Yes. Transaction records for GCash, Maya and GrabPay deposits and withdrawals are covered by the data handling and retention terms in this policy. You can view your full transaction history in the wallet section of your account dashboard after login.
You can request a summary of the data held on your account by contacting us through the legal email path listed in your account help section. We respond in writing and confirm what data is held and for how long under the current retention schedule.
Submit a correction request through account support with a copy of the relevant identification document attached. Simple corrections — such as a contact number or email address — are processed once verification is complete. More complex name changes may require additional documentation.
Access to plus333 depends on local law and is available only in eligible regions where permitted. This policy applies to accounts opened in supported regions. If you are unsure whether access is permitted in your area, check the eligibility information shown during account registration.
When you close your account, we retain the data required by applicable law for the minimum period specified. Data no longer subject to a legal retention requirement is removed from active records. You can request confirmation of what remains held by using the legal contact path.
Game studios such as Habanero and CQ9 supply game content to the lobby. They do not have access to your personal account data, wallet records or GCash and Maya transaction history. Their content is governed by their own terms with plus333, not by this user-facing policy.